Terms and Conditions

These Terms are an agreement between the Framely service ("Framely", "we", "us"), operated from the European Union, and the person or organisation using the Service ("User", "you"). By registering in or using the Service you accept these Terms. If you do not agree with them, do not use the Service.

How we process personal data is described in the Privacy Policy at https://framely.site/privacy-policy.

Nothing in these Terms limits the rights you have as a consumer under mandatory law.

• Service, Framely: a builder of static websites and landing pages, including the dashboard at https://app.framely.site, hosting of published websites at addresses like name.framely.site and on Users' own domains, collection of form submissions and related features. • Website: a website created by a User in the Service. Site Owner: the User who created the Website. • Content: any material a User places in the Service, such as texts, blog posts, images, links, code, forms, names and domains. • Visitor: a person who opens a Website. Lead: data a Visitor submitted through a form on a Website. • Plan: the free or paid set of features that applies to a particular Website.

You must be at least 16 years old to use the Service. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for it.

To register you need a name, email and password, or Google sign-in. You cannot work in the Service until your email is verified. Give accurate information and use an address you have access to. Disposable email addresses are not accepted.

You are responsible for keeping your password safe and for actions taken in your account. If you suspect unauthorised access, change your password (a password reset ends all sessions) and tell us through https://app.framely.site/en/report.

Registering by automated means, or creating accounts to get around limits or bans, is not allowed.

The Plan is set for each Website separately.

The free plan includes: • up to 3 free websites per User; • up to 3 pages of your own per website in addition to the home page and the 404 and 500 system pages; • the website is available only at its platform address (name.framely.site); • a "This site is made with Framely" panel with "Create your site" and "Report" links on the website's pages; • a new lead email without the lead's data; the lead can be viewed in the dashboard.

The paid plan additionally includes: • unlimited pages; • custom domains and choice of the primary domain; • page and site SEO settings (titles, descriptions, Open Graph, canonical, sitemap, JSON-LD and more); • the Custom HTML block; • additional website languages; • lead emails with all data, and Telegram notifications; • more storage for uploaded files; • no "This site is made with Framely" panel.

On all plans, technical limits protect the Service: on the total number of websites, file size (up to 10 MB, raster images only), upload volume, publishing frequency, AI generation requests and form submission frequency. Current values are shown in the dashboard or in the Service's response and may change.

The price and payment terms of the paid plan, including any taxes, are shown to you before you activate it. The paid plan is activated after payment. If you are a consumer, you may have a statutory right to withdraw within 14 days; if you ask us to start the paid plan during that period, you may have to pay a proportionate amount for the time it was provided.

If a Website moves from the paid plan to the free plan, paid features stop working at once: custom domains are no longer served, SEO fields, Custom HTML and additional languages are not published, Telegram notifications are switched off and the "This site is made with Framely" panel appears. The Website's Content is kept.

You keep all rights to your Content. You grant us a free, non-exclusive, worldwide licence to store, reproduce, process, publish and display it as far as needed to run the Service (including previews, thumbnails, publishing and moderation), for as long as the Content is in the Service.

You confirm that you have the rights needed for your Content and that publishing it does not break the law or infringe the rights of others, including copyright, trademarks, personality rights and data protection. You are responsible for your Content and your Website and for their compliance with the law, including rules on advertising, consumer protection, website information duties and data protection.

We do not review Content before publication but may do so (section 8).

Website texts created with AI are generated automatically from your description and may be inaccurate, incomplete or similar to other texts. Review them before publishing; you are responsible for what you publish. Do not include personal data or confidential information in the description.

You add code in the Custom HTML block (paid plan) at your own risk. It is never executed in the dashboard and is output only on a published Website with its own domain. You are responsible for its security, for the data collected by third-party scripts you include, and for any consent those scripts require from Visitors.

You may not use the Service to: • host phishing pages, or collect through forms passwords, bank card details, one-time codes, seed phrases, private keys or other credentials; • distribute malware or unwanted software, or links to it; • commit fraud, mislead, impersonate another person or organisation, or use others' brands without permission; • send spam or host pages for search engine or advertising manipulation; • publish illegal content, including terrorist content, child sexual abuse material, incitement to violence or hatred, and content that is illegal under the law of the EU or of the member state where the Service is operated; • infringe copyright, trademark or other rights of others; • process Visitors' personal data without a lawful basis; • get around the Service's limits, create multiple accounts or automate registration; • interfere with the Service: attack or overload it, probe for or exploit vulnerabilities without our permission, or try to get around the protections of AI generation (including by injecting instructions into the description); • use the Service as file storage or a CDN for material unrelated to the Website.

Anyone can report a Website through https://app.framely.site/en/report or the "Report" link on a free website's panel. We review reports and orders from competent authorities and act on them diligently and objectively.

At publishing, the Service checks the Website automatically: links on the pages are checked against Google Safe Browsing and forms are checked for signs of phishing. If a link is found to be dangerous, publishing is stopped. If there are signs of phishing, the Website is flagged for review by a moderator.

If the Terms or the law are broken, we may: • block the Website: Visitors see a blocking notice with HTTP status 451 (Unavailable For Legal Reasons) instead of its pages, and publishing and lead collection are switched off; • remove or hide Content; • ban the account: all its sessions end and signing in is no longer possible; • restrict particular features.

We act in proportion to the violation. Unless the law or the risk of harm prevents it, we tell the User about the measure and the reason for it. If you believe a decision is wrong, write to us through https://app.framely.site/en/report and a person will review it. A block for a violation does not entitle you to a refund for the period of the block, unless mandatory law provides otherwise.

This section is the data processing agreement under Article 28 GDPR between the Site Owner (controller) and Framely (processor) for personal data in Leads. It applies when a Site Owner adds a form to a Website. • Subject and duration: receiving, storing, showing, exporting and notifying about Leads, for as long as the Site Owner uses forms in the Service and until the data is deleted. • Nature and purpose: receiving Leads, storing them, showing them in the dashboard, exporting them to CSV and sending the notifications the Site Owner has set up (email, Telegram). • Data and data subjects: Visitors who submit forms; the form fields set by the Site Owner, the consent text and the time the form was sent, and the Visitor's IP address, user agent and referrer.

We will: • process Lead data only on the Site Owner's documented instructions, which are these Terms and the settings the Site Owner chooses in the Service, unless the law requires otherwise, and tell the Site Owner if we believe an instruction breaks data protection law; • ensure that people authorised to process the data are bound by confidentiality; • take the security measures described in the Privacy Policy (Article 32 GDPR); • use the sub-processors listed in the Privacy Policy, which the Site Owner authorises generally; we will announce changes to that list in advance, the Site Owner may object, and if we cannot address the objection the Site Owner may stop using forms or terminate; we impose equivalent data protection obligations on sub-processors and remain responsible for them; • transfer data outside the EEA only with the safeguards described in the Privacy Policy; • help the Site Owner answer Visitors' requests and forward any such requests we receive; • help the Site Owner meet their obligations on security, breach notification, impact assessments and prior consultation, taking into account the information available to us; • notify the Site Owner without undue delay after becoming aware of a personal data breach affecting their Leads; • delete Lead data when the Site Owner deletes it, the Website or the account, unless the law requires us to keep it; the Site Owner can export Leads to CSV before deletion; • make available the information needed to show compliance with Article 28 and allow and contribute to reasonable audits, with reasonable notice.

The Site Owner is responsible for the lawful basis of the processing, for informing Visitors and obtaining consent where needed, for publishing their own privacy notice and linking to it in the form settings, for answering Visitors' requests, and for not collecting data prohibited by section 7. The consent text built into the form is a template; the Site Owner is responsible for its wording.

Each Website gets a platform address like name.framely.site. The platform address does not become the User's property.

On the paid plan you can connect a custom domain by pointing it to cname.framely.site (CNAME); after the DNS check the Service issues a TLS certificate for it. Registering and renewing the domain, its DNS settings and the lawfulness of its use are your responsibility. If a Website has several addresses, the others redirect to the primary one (status 301).

We aim to keep the Service running without interruption but cannot guarantee it. There may be interruptions for maintenance, updates and reasons beyond our control. We may change, add or switch off features, taking your interests into account; we will not remove essential features of a paid plan you have already paid for without notice and, where the law requires, a proportionate refund.

Some features rely on third-party services (Google, Resend, DeepSeek, Telegram, Cloudflare and others listed in the Privacy Policy). If they are unavailable, those features may be limited.

Keep your own copies of important Content. Our backups do not replace them.

The Service, its code, design, blocks, templates and trademarks belong to us or our licensors. You may use the blocks and templates as part of Websites created in the Service. You may not copy or decompile the Service or use its elements separately from it, except where the law allows.

We provide the Service with reasonable care and skill. Beyond that, and to the extent the law allows, we do not guarantee that the Service suits your particular purposes, that a Website will bring leads or income, or that it will be indexed by search engines.

To the extent the law allows, we are not liable for Users' Content and Websites, for the actions of Visitors and third parties, for failures of third-party services and networks outside our control, for losses caused by a justified block under section 8, or for lost profits and indirect losses. Our total liability to you is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

These limitations do not apply to liability for intent or gross negligence, for death or personal injury, or where mandatory law, including consumer protection law, does not allow liability to be limited.

If you use the Service for business purposes, you will compensate us for reasonable losses and costs arising from third-party or authority claims caused by your Content or your breach of these Terms.

You may stop using the Service at any time, delete your Websites in the dashboard and ask us to delete your account through https://app.framely.site/en/report.

We may suspend or end the Service for a User who breaks these Terms or the law (section 8). We may also discontinue the Service as a whole with at least 30 days' notice.

After a Website or account is deleted, the Website stops opening and the data is deleted within the periods stated in the Privacy Policy. Deleted data may not be recoverable, so export what you need first.

We may change these Terms, for example when we add features or change plans. The new version is published on this page with its date. We will tell Users about material changes in advance by email or in the dashboard. If you do not agree, you may stop using the Service and delete your account before the changes take effect; continuing to use the Service afterwards means you accept the new version. Changes do not affect a paid period you have already paid for to your disadvantage.

These Terms are governed by the law of the EU member state where the operator of the Service is established. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside.

Disputes are heard by the competent courts of that member state. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and we may bring proceedings against you only there.

Before going to court, please contact us through https://app.framely.site/en/report; we aim to reply within 30 days. Consumers can also get help from their national consumer authority or the European Consumer Centres Network. The EU Online Dispute Resolution (ODR) platform has been discontinued. We are not obliged to take part in alternative dispute resolution proceedings before a consumer arbitration body and do not commit to doing so.

These Terms are made in English and Russian. If the texts differ, the English version prevails, unless mandatory consumer law provides otherwise.

The Framely service, https://framely.site.

Requests, claims, notices and reports about website content: https://app.framely.site/en/report.